General Terms and Conditions of Sale
1. Preamble
Each BWH Hotels property is independently operated by an independent owner.
These General Terms and Conditions of Sale apply to all reservations made with the Best Western Hôtel Atrium Valence, whether booked directly, by telephone, by email, or through booking platforms.
2. Services and Rates
Rates are stated in euros, including VAT, per room and per night, for the number of guests and dates selected at the time of booking.
Included and excluded services (breakfast, tourist tax, additional services) are specified at the time of booking.
The tourist tax is not included in the displayed rates and must be paid on site in accordance with applicable regulations.
3. Booking and Guarantee
A reservation is considered confirmed once validated by the hotel and/or upon receipt of a valid bank card guarantee.
Rooms are guaranteed until 6:00 p.m. on the scheduled arrival date.
After this time, the hotel reserves the right to release the room unless a valid bank card guarantee or prepayment has been provided.
4. Check-in and Check-out
Rooms are available from 3:00 p.m. on the day of arrival.
Rooms must be vacated no later than 12:00 p.m. on the day of departure.
Late check-out may result in the charge of an additional night.
5. Cancellation and Modification Conditions (Flexible Rate)
The following conditions apply to flexible rates:
- Free cancellation or modification until 6:00 p.m. on the day before arrival.
- After this deadline, or in the event of a no-show, the hotel will charge 100% of the first night's stay to the credit card provided as a guarantee.
6. Non-Refundable Rates
For non-refundable offers:
- The total amount of the stay is charged at the time of booking.
- No cancellation, modification or refund is possible, regardless of the reason.
7. No-Show
In the event that the guest does not arrive on the scheduled arrival date:
- The reservation is considered cancelled.
- The hotel will charge the applicable fees in accordance with the rate conditions selected at the time of booking.
8. Payment
Payment is due:
- Upon arrival for flexible rates (by credit card or cash).
- At the time of booking for non-refundable rates.
A bank card pre-authorisation may be carried out to guarantee the stay.
9. Right of Withdrawal
In accordance with Article L221-28 of the French Consumer Code, accommodation services provided on a specific date or according to a specified period are not subject to the statutory right of withdrawal.
10. Liability – Personal Belongings
The hotel shall not be held liable in the event of loss, theft or damage to personal belongings in guest rooms or common areas.
Safes may be available in the rooms.
11. Hotel Rules
Guests undertake to comply with the hotel's internal rules.
Any behaviour contrary to public decency, safety or the peace and quiet of other guests may result in eviction from the premises without compensation.
12. Pets
The conditions for welcoming pets are specified at the time of booking.
Additional fees may apply.
13. Personal Data (GDPR)
Personal data collected is used solely for the management of reservations, invoicing and customer relations.
In accordance with the GDPR, guests have the right to access, rectify and delete their personal data by contacting the hotel.
14. Force Majeure
The hotel shall not be held liable for any failure to perform its obligations in the event of force majeure (natural disasters, strikes, administrative decisions, pandemics, etc.).
In such circumstances, the parties agree to seek an amicable solution.
15. Complaints
Any complaint should be addressed to the hotel's customer service department as soon as possible to allow for efficient handling.
16. Consumer Mediation
In accordance with Article L.156-1 of the French Consumer Code, guests may refer the matter free of charge to a consumer mediator in the event of a dispute.
After first contacting the hotel's customer service department and in the absence of a satisfactory response within 60 working days, the guest may contact:
MTV – Médiation Tourisme et Voyage
Website: www.mtv.travel
17. Acceptance of the General Terms and Conditions of Sale
Making a reservation constitutes full and unconditional acceptance of these General Terms and Conditions of Sale.
